At DandyHoodies, we want you to be fully satisfied with your purchase. If something doesn’t work out, we’re here to help.
1. Return Eligibility
We accept returns on eligible items within 14 days of the delivery date.
To be eligible for a return:
- Item must be unworn, unwashed, and in original condition
- Tags must still be attached (if applicable)
- Must include proof of purchase or order confirmation
Unfortunately, we cannot accept returns on:
- Sale items or promotional/discounted products
- Limited-edition drops or exclusive releases
- Gift cards
2. How to Start a Return
To begin a return, please email support@dandyhoodies.com with:
- Your order number
- The item(s) you want to return
- Reason for return (optional, but helpful)
We will respond within 1–2 business days with return instructions and the shipping address.
Note: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
3. Exchanges
We currently do not offer direct exchanges. If you need a different size or style, we recommend returning your item for a refund and placing a new order.
4. Refunds
Once we receive and inspect your return, you will be notified via email. If approved, your refund will be processed back to your original payment method within 5–7 business days.
Please note:
- Shipping costs are non-refundable
- Processing times may vary depending on your bank or payment provider
5. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please email us at support@dandyhoodies.com within 7 days of delivery with:
- Your order number
- A clear photo of the issue
We will make it right as quickly as possible.
6. Questions?
Need help? Reach out anytime at support@dandyhoodies.com and we’ll be happy to assist you.
Thank you for supporting DandyHoodies. We appreciate your business and your trust.